Satassurance Onsite Maintenance
Satassurance will provide onsite corrective maintenance for Skycasters and VSAT Systems satellite terminals in the continental United States in accordance with the terms provided in this Agreement. Satassurance Onsite Maintenance covers labor and travel only, and is only available to customers who contracted Satassurance to perform their initial installation.
Satassurance will restore malfunctioning stationary equipment to good working condition by performing the following corrective maintenance as required:
- Diagnostic testing to determine the existence and cause of the malfunction
- Removal and replacement of any malfunctioning field replaceable unit (“FRU”)
- Reorientation (re-pointing) of the antenna subsystem in the event of misalignment
- Repair or replacement of equipment interconnecting cables
- Reloading initializing instructions and re-commissioning
- Verification of proper operation and completion of service report
Premium Onsite Maintenance
Includes one free preventative maintenance inspection per year, following 12 months of paid service. Standard installation requirements apply. Premium Onsite Maintenance service will include:
- Inspection of the dish for alignment, cabling, & corrosion.
- Replacement of fittings and cleaning of the dish & feed assembly as needed.
- Inspection of the ground wire connections & ground rod.
- Verify that the mount is secure and there is nothing interfering with line of site.
A Skycasters employee will contact you 2-4 weeks prior to the needed maintenance to schedule your appointment.
Satassurance Onsite Maintenance and Premium Onsite Maintenance do not include replacement parts. Please refer to equipment supplier regarding the terms of the warranty.
Satassurance Onsite Maintenance and Premium Onsite Maintenance also do not include any of the following services:
- Maintenance, repair, or replacement of parts damaged or lost through theft, misuse, fault, or negligence of the customer, or causes external to the equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication equipment not provided to customer by Satassurance, or from any cause other than intended and ordinary use.
- Changes, modifications, or alterations in or to the equipment by anyone other than Satassurance, their affiliates, subcontractors, and other agents, other than approved upgrades and configuration changes.
- De-installation, relocation, or removal of the equipment or any accessories, attachments, or other devices.
Service Coverage
In the event of a problem, Satassurance support personnel will determine the problem and isolate the fault. Thereafter, Satassurance support personnel will authorize field service dispatch.
