Satassurance Onsite Maintenance

Satassurance will provide onsite corrective maintenance for Skycasters and VSAT Systems satellite terminals in the continental United States in accordance with the terms provided in this Agreement. Satassurance Onsite Maintenance covers labor and travel only, and is only available to customers who contracted Satassurance to perform their initial installation.

Satassurance will restore malfunctioning stationary equipment to good working condition by performing the following corrective maintenance as required:

Premium Onsite Maintenance

Includes one free preventative maintenance inspection per year, following 12 months of paid service. Standard installation requirements apply. Premium Onsite Maintenance service will include:

A Skycasters employee will contact you 2-4 weeks prior to the needed maintenance to schedule your appointment.

Satassurance Onsite Maintenance and Premium Onsite Maintenance do not include replacement parts. Please refer to equipment supplier regarding the terms of the warranty.

Satassurance Onsite Maintenance and Premium Onsite Maintenance also do not include any of the following services:

Service Coverage

In the event of a problem, Satassurance support personnel will determine the problem and isolate the fault. Thereafter, Satassurance support personnel will authorize field service dispatch.